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Cacti's Innovation
Cacti was founded in 1996 based on the solid principals of innovation
in software development for the Call Center marketplace. Cacti's approach
has always been customer driven, creating feature-rich software that
meets each customers needs. By using the latest technology, Cacti
has developed solutions that allow you to get the most out of your
Recording solution. Traditionally, Call Center recording involves
integration with expensive CTI platforms. Cacti's solutions are developed
in a way that does not require CTI, greatly reducing the cost of Call
Center recording deployment.
Cacti's Approach to Contact Center Recording
Understanding your customer’s needs is important in today’s
marketplace. Cacti offers several products to achieve outstanding
results for your business. With our intuitive and easy to use interface,
you can gain valuable insight on your business from the customers
prospective. Once the information is captured, you can review this
information and generate valuable reports on the overall effectiveness
of your business. With Cacti, improving the quality of your customer
interactions, your staff, and overall business productivity has never
been easier.
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