A New Era of Contact Center Recording

How can Cacti work for your Contact Center?

Contact Centers today are being asked to interact with customers via more and more mediums such as audio, fax, web and email. This gives their companies competitive advantages in the marketplace, while increasing the complexity of managing performance, efficiency, validation of information and the protection of your company's assets. Cacti's software is designed to enable companies to optimize their customer satisfaction, training, validation of information and overall quality assurance environment. By capturing information from any one of these valuable mediums, companies are able to generate additional revenue opportunities, improve profitability, enhance customer retention and achieve greater customer intimacy.

Cacti’s solutions are IT friendly

Your IT environment can be complex to manage on many levels - from the diverse components related to integration, service, performance, capacity and cost. Cacti solutions remove the old telephony requirements of voice loggers and allow your organization to integrate an enterprise recording solution within your standard Windows NT/2000/2003 Server environment. Cacti solutions require no proprietary hardware and typically require a single server incorporating Cacti Server Modules for functionality. This allows you to take advantage of emerging technologies and add new features; while considering end-to-end, infrastructure, application and service requirements. Cacti's core technical engineers and developers provide continual development of software and can assist you in integration, knowledge, API and new and enhanced functionality based on your environment's unique requirements. This adds value as well as unmatched flexibility.

Cacti Benefits your business in several ways:

  • Cacti is committed to quality assurance, with the customer in mind.
  • IT Centric solutions work with your existing infrastructure.
  • Customer defined features assure you the product is right for your environment.
  • Intuitive, easy to use interface.
  • Web or Client based interfaces.
  • All solutions are deployed as services.