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A New Era of Contact Center Recording
How can Cacti work for your Contact Center?
Contact Centers today are being asked to interact with customers
via more and more mediums such as audio, fax, web and email. This
gives their companies competitive advantages in the marketplace, while
increasing the complexity of managing performance, efficiency, validation
of information and the protection of your company's assets. Cacti's
software is designed to enable companies to optimize their customer
satisfaction, training, validation of information and overall quality
assurance environment. By capturing information from any one of these
valuable mediums, companies are able to generate additional revenue
opportunities, improve profitability, enhance customer retention and
achieve greater customer intimacy.
Cacti’s solutions are IT friendly
Your IT environment can be complex to manage on many levels - from
the diverse components related to integration, service, performance,
capacity and cost. Cacti solutions remove the old telephony requirements
of voice loggers and allow your organization to integrate an enterprise
recording solution within your standard Windows NT/2000/2003 Server
environment. Cacti solutions require no proprietary hardware and typically
require a single server incorporating Cacti Server Modules for functionality.
This allows you to take advantage of emerging technologies and add
new features; while considering end-to-end, infrastructure, application
and service requirements. Cacti's core technical engineers and developers
provide continual development of software and can assist you in integration,
knowledge, API and new and enhanced functionality based on your environment's
unique requirements. This adds value as well as unmatched flexibility.
Cacti Benefits your business in several ways:
- Cacti is committed to quality assurance, with the customer in mind.
- IT Centric solutions work with your existing infrastructure.
- Customer defined features assure you the product is right for your environment.
- Intuitive, easy to use interface.
- Web or Client based interfaces.
- All solutions are deployed as services.
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