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Cacti certified professionals utilize contact center best practices,
thus facilitating our software development team in developing applications
we consider “Contact Centric” solutions. Our professional
services group places high priority on our customers and the business
practices required to implement Quality Assurance. To achieve these
goals we recognize that we must provide a customer support environment
that responds promptly and efficiently. Even more importantly, we
must help our customers to acquire the skills and competencies which
will empower them in the day to day administration of their solutions.
Cacti makes it simple.
Cacti Professional Services Group (CPSG) plays an integral role in
implementing your quality assurance solution. Cacti offers a tailored
package that features training, consulting, and support to meet each
customer’s individual need. Our services are not limited to
the following:
- Custom software development
- System integration & design
- Implementation services
- Onsite/Remote training
- Quality Assurance program design
- Custom management report design
- Quality Assurance workflow design
- Contact Center assessment and optimization
Cacti considers all engagements as valuable experiences. Each engagement
allows our consultants and systems engineers to gain industry-specific
knowledge that can be used in future projects and products. Experience
gained by the professional services group through ongoing projects
are regularly conveyed to the development staff. Cacti’s research
and development organization then capitalizes on this experience to
design enhancements to the software. This provides a continual return
to each of our customers.
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