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Activate!™ provides your enterprise the ability to initiate voice and
screen recording directly from the agent's workstations. Supervisors
and managers can configure Activate!™ to start recording on specific
keystrokes, applications, defined fields or screen positions. Activate!™
provides your organization a flexible, scalable, quality assurance
solution to record mission critical transactions, emails, web chats
or other interactions between agents and customers.
Activate!™ Highlights Include
- Workstation intelligence recording solution
- Predefined recording triggers
- Monitor all desktop activities by individual agents.
- Invaluable training tool
- Stealth mode recording
- Voice and screen recording (ScreenLog required)
- Ability to record desired transactions only
- Low network bandwidth requirements
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