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Agent ON Demand enables supervisors to activate the recording of
individual or multiple agents' voice and screen (requires ScreenLog)
activities real-time with a click of the mouse. By simply using the
user-friendly interface supervisors can select the specified agent
or agents from a drop down, and start recording immediately or schedule
recording for agents. Supervisors can then quickly retrieve the recording
for playback.
Agent ON Demand Highlights Include
- Invaluable training tool
- Ability for supervisors to start, stop and schedule recording
- Easy retrieval of Agent ON Demand recordings
- Ability to record specific calls of interest
- Increased focus on customer satisfaction
- Voice and screen recording (ScreenLog required)
- Problem resolution
- Low network bandwidth requirements
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