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Record ON Demand enables your contact center's agents to record their
activities real-time with a click of the mouse. By simply pressing
the "Red Button" icon on their desktop, agents can activate
the recording of their present conversation and screen sessions (requires
ScreenLogger application for screen recording), and annotate the call
for quick retrieval.
Record ON Demand Highlights Include
- Invaluable training tool
- Ability for agent to start, stop and annotate recording
- Better quality assurance
- Ability to annotate recording
- Increased focus on customer satisfaction
- Voice and screen recording (ScreenLog required)
- Problem resolution
- Low network bandwidth requirements
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